Golosnichenko D. I., Yarosh I. S., Isoian A. E. The concept of «system of providing administrative services» and its essence.
It is important to understand that scientists have analyzed and substantiated in detail the theoretical and practical principles and features of the system of providing administrative services, but the very definition of this concept has not been formed, which confirms the relevance of the chosen topic. Therefore, the authors of this article, based on theoretical principles of the system of providing administrative services, regulatory, practical and other features of its operation, formed a definition of «system of providing administrative services» and defined its essence.
The authors, first, emphasize that for an independent Ukraine, the development of the system of providing administrative services has become one of those areas that has helped to move away from the command-administrative system of government. Secondly, the article briefly describes how the system of providing administrative services was formed. Third, the authors pay special attention to the categories and criteria that are part of the system of administrative services, which helped to form the definition of «system of providing administrative services».
Fourth, two models for the providing administrative services identified by scientific practice are considered. The process-oriented model should be taken as the basis of the entire system of providing and receiving administrative services. Fifth, the authors point out that relations in this system are built on the basis of equality, and the system itself corresponds to the general system of the service state, being part of it and reproducing it in miniature. It emphasizes the essence of the system of providing administrative services. The work of this system is aimed at the citizen, at the demands of society to the state. Thus, alternately researching each of the selected components, the authors formed their own definition of «system of providing administrative services», focusing on the categories and essence of this system.
Key words: the system of providing administrative services, process-oriented model, service state, regulatory framework, mechanism of administrative services, administrative services.
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